Company:      Bank of America
Location :      Phoenix , Arizona
Post Date:      Oct 03,2019

Job Type:      Full Time

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Job Description

Business Overview:

Collections & Enterprise Fraud is a Frontline Unit of 5,000+ employees within Global Technology and Operations that is responsible for:

  • Oversight of all Collection and Recovery efforts by minimizing credit, deposit account, mortgage and home equity losses
  • Enterprise Fraud processes and controls including identifying, assessing and aggregating fraud risk
  • Supporting Fraud or Billing Dispute Claims on a consumer, commercial, small business, debit, check, prepaid or digital product

Position Overview:

The Human Resources Manager is responsible for partnering with line-of-business executives to develop HR strategies that impact large, complex units within the businesses supported, which are global in scope. The HR Manager also develops and executes tactical plans at the business unit level to achieve strategic objectives, and combines strong organizational development skills and change management skills with core HR skills (staffing, compensation, associate relations) to help the business achieve its objectives.

Key Responsibilities:

The HR Manager owns the following deliverables:

  • Enable the business in delivering their Operational Excellence initiatives (e.g.: Ops2020)
  • Execute the people strategy of the Wealth Management Service & Operations business transformation
  • Drives change through organization design and operationalization of organizational models
  • Designs, develops, and delivers on organizational development / effectiveness initiatives focused on improving performance, productivity, and team cohesiveness
  • On-boards new executives, and provides executive coaching on an ongoing basis in partnership with L&LD
  • Leads the year-end compensation process and market assessment increases
  • Leads talent planning initiatives, including critical assessment of talent and resource rationalization
  • Leads/Participates in HR portions of SIM work streams (turnover, time studies, etc.)
  • Participates on Global HR teams as necessary

Required Knowledge, Skills, Experience, and Education:

To be minimally qualified for this role, a candidate must have:

  • 3-7+ years of HR Generalist / L&LD experience - broad experience across all areas of HR
  • Experience in client management around complex strategic HR issues such as talent management, employee relations, org design/development, change management, etc
  • Bachelor’s Degree in HR Management or a related field; will consider equivalent work experience in lieu of degree
  • Experience working directly with/consulting a business leader on HR strategy
  • Proven track record in developing strategy and driving change to help drive business results and execute on key initiatives
  • Experience supporting technically complex and geographically dispersed groups of associates
  • Experience managing in a fast-paced, rapidly-changing, and highly complex environment
  • Demonstrated ability as an enterprise/global thought leader who can proactively drive change and innovation
  • Deep technical HR competence with the ability to influence using a balance of technical HR expertise, business acumen, and relationship skills
  • Superb relationship management skills, and the ability to develop strong interpersonal alliances at all levels, and connect with senior executives on both a business and a personal level
  • Deep and broad business acumen with a strategic mindset to uncover hidden opportunities that create value through improved processes, competitive advantage, and innovation

Desired Knowledge, Skills, Experience, and Education:

  • Knowledge of LOB and the regulatory environment is a plus
  • Strong Microsoft Office skills/written presentation skills
  • Project management experience


1st shift (United States of America)

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