Assists with activities of one or more MSM project teams as assigned (Testing & Quality Assurance, Implementation & Training, Conversion, Communications).
Assists in the design and execution of test plans based on software requirements and technical specifications.
Participates in system integration and user acceptance testing. Documents test results in comparison to expected results.
Detects and documents software failures, anomalies, and issues to identify and correct defects.
Tracks identified issues and verifies resolution.
Coordinates transmission and receipt of data on the implementation date to ensure readiness of all internal and external parties; ensures tasks including testing and training are completed prior to production release.
Monitors for post-implementation issues.
Collaborates with various teams to verify all project tasks remain on schedule for implementation.
Identifies needs for training; organizes, develops, and conducts training. Coordinates with subject matter experts regarding instructional design. Handles logistics for training activities, including coordinating off-site training activities.
Tracks and reports training outcomes; provides feedback.
Assists in the design, development, testing, and documentation of all data transformation, de-duplication, extraction, and migration activities.
Ensures key fields and business rules are conveyed clearly to ensure data integrity. Works with data owners to verify accuracy of transformed data.
Assists with reject and exception handling processes; resolves exception reports.
Ensures that service disruptions are reported immediately.
Plans, coordinates, and executes communications related to the modernization project; includes creative aspects of project communications, development of communication materials from draft through distribution of final product, and communications with both internal and external stakeholders.
Schedules, prepares for, attends, and actively participates in Joint Application Design (JAD) sessions, project status meetings, and any other Medicaid Systems Modernization (MSM) project-related meetings.
Records, prepares, and distributes meeting minutes and action items. Leads meetings as assigned.
Conducts research relating to the development of the modernization systems.
Evaluates new and/or revised regulations to determine the impact to the Medicaid program and the development of the modernization systems. Revises rules, regulations, and procedures to address changes in law or policy.
Reports project risks and issues to supervisor in a timely manner.
Completes project status reports, as assigned.
Communicates relevant information to project team as needed; coordinates document distribution to all team members.
Provides functional supervision over contractor staff. Reviews contractor deliverables for accuracy and completeness.
Participates in project closure activities including documentation of lessons learned.
Prepares, interprets, and clarifies eligibility policies and procedures.
Performs other duties as assigned to ensure the smooth operation of the project.
Bachelors degree or 6 years of professional experience in lieu of degree.
Minimum 1 year of professional experience working in an office environment.
Excellent analytical skills; effective organizational and time management skills.
Great attention to detail and follow up.
Excellent verbal and written communications skills.
Ability to set, follow, and meet deadlines.
Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
Professional experience in a help desk environment troubleshooting technical and non-technical issues.
Professional experience resolving system batch exceptions/errors.
Professional experience in the creation, execution, and validation of system user acceptance testing.
Professional experience managing projects.
Experience presenting information to technical and non-technical audiences.
Professional experience with LDH systems or programs utilized by the Department.