The Home2 Suites by Hilton Fort Worth Southwest Cityview is currently looking to fill full/part-time position. We are looking for energetic, enthusiastic, dependable, and team-oriented individuals with hotel experience to fill all positions.
Individuals must be able to work various shifts per week. Must have a high school diploma or equivalent. Be authorized to work in the United States. Must have reliable transportation.
Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash, and credit card transactions for the ending day.
DUTIES AND RESPONSIBILITIES:
Provide exceptional customer service to all hotel guests, making their stay as comfortable and
they are accommodating as possible while achieving team and Brand goals.
? Perform quality assurance (QA) requirements as designated or required.
? Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.
? Remain highly visible and readily available for guests at all times.
? Assist team with training, supplies, and support to consistently provide Brand quality service.
? Take the initiative to offer assistance or answer questions throughout the hotel.
? Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
? Distribute newspapers and folios under guest room doors.
? Program wakeup calls.
? Post and balance all phone calls and restaurant paperwork.
Walk the property hallways and public areas for safety and security measures.
? Ensure that all exterior doors are locked allowing key access only.
? Maintain proper administration of key control.
? Communicate with General Manager/Assistant General Manager regarding any real or potential emergencies.
? Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via logbook. Update as necessary.
? Verify room status with housekeeping report.
? May be responsible for breakfast setup.
? May have to perform laundry duties.
Willingness and ability to train new associates.
? Complete maintenance work orders and deliver to the supervisor promptly.
? Thoroughly understand and implement the Brand service culture.
? Perform all shift checklist responsibilities.
? Support team members to ensure the team’s workload is completed daily.
? Perform other duties as required.
Education and/or Experience:
? High School diploma or GED preferred.
? One year related experience preferred.
Knowledge, Skills, and Abilities:
? Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
? Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
? Ability to communicate effectively verbally and in writing and excellent telephone skills.
? Ability to work in a fast-paced, high-energy and demanding work environment.
? Basic knowledge of hotel operations or ability to learn quickly.
? Ability to work as a team player with all levels of associates.
? Dedicated, hard-working, self-motivated.
? Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task.
? Flexibility to adjust work priorities as necessary.
? Practice safety standards at all times.
? Computer skills required.
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Hours per week: