Company:      Home2 Suites by Hilton Fort Worth Southwest Cityvi...
Location :      +1 location
Post Date:      Oct 13,2020



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Job Description

The Home2 Suites by Hilton Fort Worth Southwest Cityview is currently looking to fill full/part-time position. We are looking for energetic, enthusiastic, dependable, and team-oriented individuals with hotel experience to fill all positions.

Individuals must be able to work various shifts per week. Must have a high school diploma or equivalent. Be authorized to work in the United States. Must have reliable transportation.

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash, and credit card transactions for the ending day.

DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and

they are accommodating as possible while achieving team and Brand goals.

? Perform quality assurance (QA) requirements as designated or required.

? Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.

? Remain highly visible and readily available for guests at all times.

? Assist team with training, supplies, and support to consistently provide Brand quality service.

? Take the initiative to offer assistance or answer questions throughout the hotel.

? Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.

? Distribute newspapers and folios under guest room doors.

? Program wakeup calls.

? Post and balance all phone calls and restaurant paperwork.

Walk the property hallways and public areas for safety and security measures.

? Ensure that all exterior doors are locked allowing key access only.

? Maintain proper administration of key control.

? Communicate with General Manager/Assistant General Manager regarding any real or potential emergencies.

? Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via logbook. Update as necessary.

? Verify room status with housekeeping report.

? May be responsible for breakfast setup.

? May have to perform laundry duties.

Willingness and ability to train new associates.

? Complete maintenance work orders and deliver to the supervisor promptly.

? Thoroughly understand and implement the Brand service culture.

? Perform all shift checklist responsibilities.

? Support team members to ensure the team’s workload is completed daily.

? Perform other duties as required.

Education and/or Experience:

? High School diploma or GED preferred.

? One year related experience preferred.

Knowledge, Skills, and Abilities:

? Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.

? Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.

? Ability to communicate effectively verbally and in writing and excellent telephone skills.

? Ability to work in a fast-paced, high-energy and demanding work environment.

? Basic knowledge of hotel operations or ability to learn quickly.

? Ability to work as a team player with all levels of associates.

? Dedicated, hard-working, self-motivated.

? Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task.

? Flexibility to adjust work priorities as necessary.

? Practice safety standards at all times.

? Computer skills required.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Experience:

  • Night Audit: 1 year (Preferred)
  • customer service: 5 years (Preferred)

Work authorization:

  • United States (Required)

Hours per week:

  • 10-19

Pay Frequency:

  • Bi weekly or Twice monthly

Work Remotely:

  • No


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