Company:      Crawford & Company
Location :      Jacksonville , Florida
Post Date:      Oct 04,2019

Job Type:      Full Time

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Job Description

Excellence In Everything We Touch

Position Summary

Provides support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements.


  • Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
  • Sends marketing materials and applications to prospective contractors related to programs as needed.
  • Documents call progress on productivity report and in automated systems.
  • Utilizes various software programs to locate contractor information and document contractor information.
  • Analyzes areas of need for contractor network coverage.
  • Leads development of new strategies for recruiting contractors.
  • Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
  • Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
  • Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.
  • Assist Supervisor in the development of department procedures.
  • Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
  • Resolves issues in recruiting process.
  • Assist Supervisor with data verification and analysis of internal and external reports.
  • Resolves general issues and questions of team staff.
  • Assist Supervisor in balancing distribution of work.
  • Assist Supervisor with escalated follow up with contractors.
  • Serves as a liaison to other departments.
  • Assist Supervisor with creating presentations on new systems, procedures, and programs.
  • May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.


  • Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience. Cold calling experience is required.
  • Highly proficient and advanced computer skills.
  • Highly proficient and advanced Microsoft Excel skills.
  • Highly proficient and advanced internet navigation skills.
  • Excellent attention to detail and organizational skills.
  • Excellent time management abilities.
  • Highly proficient analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Excellent interpersonal skills.
  • Strong proven ability to multi-task.
  • Accurately analyzes, prioritizes and directs workflow within department
  • Builds excellent relationships with internal and external customers
  • Superb conflict management skills.
  • Strong leadership skills.
  • Builds teamwork with and between departments.
  • Effective at monitoring and auditing work of others.

About Us

People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.
We are guided by our collective value system: RESTORE.
At Crawford, we:
  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at
In addition to a competitive salary, Crawford offers you:
  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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