The Technology Project Manager II reports directly to the Manager of the Project Management Office. This position is responsible for managing all project life-cycle phases to plan, coordinate, and implement systems, applications and technologies for one or more medium sized, moderately complex projects or sub-projects and portions of larger projects which include integration to other systems. This position will analyze and evaluate existing and proposed systems, perform business process reviews and all other functions related to the implementation of technology projects. Lead the efforts of a project team made up of internal and external technical and non-technical staff to successful project completion. This role is also responsible for providing customer focused service and building positive and constructive relationships with stakeholders and customers, by understand their needs, problems, and providing timely communication and service.
Perform research and needs assessments for technology projects.
Develop and manage project implementation plans, requirements definition, scope development, resource allocation, risk analysis, quality assurance, schedules and budgets.
Oversee vendors, contractors and Capital Metro business and technical teams to ensure that solutions stay within scope, cost and schedule, and that risks are managed.
Manage the efforts of cross functional project team members in a matrix management environment, to include task scheduling and monitoring.
Lead conflict resolution among project team members to include vendors, technical staff, and business area staff.
Prepare business cases, cost benefit analysis and other documents necessary for project initiation.
Prepare scopes of work, independent cost estimates, and other documents necessary to the project procurement process; coordinate with the business units and procurement staff to ensure timely and cost-efficient completion of vendor selection and contract execution.
Develop and manage, modify, update, monitor and report monthly status of project budgets; oversee project invoice payment process and coordinate with vendor to document deliverables, reviews monthly expenditure reports and coordinates with finance staff to reconcile discrepancies; develop cost projections.
Initiate project change management; analyze and recommend business unit change requests; develop scopes of work and independent cost estimates; coordinate with procurement for vendor proposals through modifications; analyze vendor technical and cost proposals; administer the change management log; and implement changes with technical, business unit and vendor teams.
Partner with business units to analyze end user needs; identify process interdependencies among departments that will impact technology options or require multi-system integration; research technical solutions that will offer process improvement; determine options; and collaborate to recommend the most advantageous solutions.
Prepare status reporting project updates and presentations as necessary to include steering committee and senior management.
Develop and implements project and documentation standards.
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems.
Provide technical support and leadership assistance on projects. Successfully support and assist in leading tasks or projects as assigned. Provide leadership assistance and support in working with technology vendors and implementation partners to implement technical solutions.
Provide periodic reports to management.
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption with the business areas. Act as an advocate and advisor for the application of technology solutions to the agency.
Provide support and assist in leadership in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Provide support and assist in leadership in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 by 7 basis.
Support and assist in leading efforts in system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
Document test cases and perform comprehensive testing during implementation and upgrades.
Support and assist in leading the planning and undertaking of periodic risk analysis of systems and mitigate risks wherever possible. Lead in the planning and testing of disaster recovery. Support and assist in leading implementing, monitoring and verifying backups. Lead resolving issues.
Follow change management and change control processes to plan and deploy system changes. Perform change-impact analysis. Communicate changes to business areas and IT.
Research, develop and implement IT standards and best practice policies and procedures.
Support Capital Metro’s safety culture by following safety and security policies, considering safety in every action and reporting safety and security concerns.
Perform other duties as required and/or assigned in support of the Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Computer Science or related field. Additional related experience may substitute for degree on a year for year basis up to four years.
Four (4) years’ experience managing technology projects including two (2) years managing technical and functional teams.
Certified Project Management Professional (PMP) by the Project Management Institute preferred.
Experience with direct end-user support in a customer service role. Demonstrated dedication to customer service.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant of organizational changes.
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team based environment
Knowledge of Information System Implementation Lifecycle desired.
Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
Knowledge of the Project Management Institute PMBOK for standard project management methodologies and processes.
Ability to lead cross-functional teams
Ability to manage several diverse projects simultaneously
Ability to identify critical risk factors that may impact the project
Excellent attention to detail.
Excellent oral and written communication skills.
Proficiency using Microsoft Project to develop a project schedule, assign resources to tasks, track progress, and analyze workloads.
Proficiency using Microsoft Office Suite.
Demonstrated leadership ability.
CAPITAL METRO IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER